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Portal Status

Please note: most Portal services require you to create an account. Start by clicking the "Log In" button on the top right of the Portal page.

Only Banquet Permits, Cannabis Social Equity Registrations, and Household Moves can be made without setting up an account and logging in. If you get an error message, please try again. If you're using your phone for these services, use the menu to the left of the logo.

Set up a Portal account: First, click the Log In button. You also need a Secure Access Washington (SAW) account.  Many businesses and licensees already have a SAW account.  If you have problems setting up your SAW account, please contact WaTech at 360.586.1000 or Support@watech.wa.gov.

License Processing Delays - Liquor and Cannabis: Issuing licenses has been slower than is typical as we use the new Portal to process applications. Due to the delays, we recommend submitting your application at least 90 days before your planned opening date.

Due to high call volume, we currently have a backlog of voice messages for our IT support team. We are working hard to help customers and are committed to responding as quickly as possible.

More information, user guides, and videos about the Portal are found on the Portal Resources page.

It is our goal to provide service as quickly as we can. We appreciate your patience as we get accustomed to the new system and work to fix issues that arise.

This page has updates on the status of the LCB's Portal. Our goal is to minimize service disruptions. For Portal instructions and information check our Portal Resources webpage.

Unplanned System Issues

We are aware of and working to fix a few issues related to accessing services on the new Portal.

Please use Chrome as your browser. If you still have problems, please contact our Service Desk at 360-664-1776. We appreciate your patience.

Search feature: The Portal search bar is not working. Use the website search at the top of this page to find information on specific licenses and other LCB services.

Special Occasions: While applying you will not be able to return to an in-progress application if you:

Get an error message
Switch to a different tab while completing your application
Use your browser's back button, or
Leave the application before completing it. Your work won’t be saved, and you will need to start over.

If you pay for your application and then see a loading screen or a spinning wheel, it may not mean your application failed. If this happens, please call Customer Service at 360-664-1600 to find out if your payment went through before starting over.

Planned Outages

June 14: Planned maintenance - should not impact Portal functions.
June 18: 8 p.m. - 4 a.m.
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