Authorized Representatives for Cannabis and Liquor Licensees

The Liquor and Cannabis Board (LCB) expanded our online Portal on Mar. 31. This change impacts many LCB business processes, including Authorized Representatives.  

The steps below show you how to add an Authorized Representative as a contact for your business. You must first have an LCB Portal account to use the LCB Portal.  

Adding an Authorized Representative
Begin on the Portal homepage (portal.lcb.wa.gov/s/)

1. Under Customer Service Request, click General Request.
2. Complete the account information, including your name, email address, UBI, etc.
3. Under Case Subtype, choose Other.
4. Under Description, request to add an Authorized Representative (AR) to your business account. Make sure to include the following details about them:
   1. Full name
   2. Date of birth
   3. Email address  
   4. Phone number

After we get your Customer Service Request, a Licensing Specialist will add the Authorized Representative as a contact on your account.  

Authorized Representatives will need a Secure Access Washington (SAW) account and must set up an LCB Portal account to use the Portal on your behalf. Authorized Representatives will remain a contact and have access to your account until you send us a Customer Service Request to remove them.

What can an Authorized Representative do in the Portal?  

1. They can see everything related to the account that the licensee can see (including any locations under that UBI).  
2. They can change the tradename, email address, and phone number.  
3. They can upload submission documents for the applicant such as a lease, floor plans, photos, etc.  

What can’t an authorized representative do?

1. They cannot complete any LCB forms. All forms require a licensee attestation on the Portal in lieu of a physical signature.  
2. They cannot apply for applications on the Portal on behalf of the applicant. Applications also require a licensee attestation in lieu of a signature.