CCRS Resources
If you are a licensee experiencing issues with CCRS reporting, please contact your third-party software provider to troubleshoot as a first step.
Refer to the current Upload User Guide below for recent updates on error messages.
Important! Please limit file uploads to 250-500 files per hour.
Please do not reupload a manifest if you receive both a success and a failure message. We are aware of the situation and working to identify the issue. If you are receive both the PDF manifest and the failure message, please do not upload the manifest again as it has been successfully processed but sending a failure message. Thank you for your patience!
User Guides
Getting Started and Login Guide
Getting Started and Login Guide details starting steps and how to log into CCRS.
CCRS Upload User Guide
The CCRS Upload User Guide details the process and information needed to successfully upload cannabis reporting data.
CCRS License Administrator Guide
The CCRS License Administrator Guide details how to add and remove users as well as manage integrators in CCRS.
SAW User Guide
The SAW User Guide details how labs, licensees and integrators will log in through Secure Access Washington (SAW).
CCRS PREproduction Access Guide
The CCRS PREproduction Access Guide details how to access the CCRS PREproduction environment for non-reporting use such as training and testing.
Current Templates (.CSV Format)
Tax Reporting
For more information on tax reporting, refer to the Cannabis Tax Reporting Guide.
Producer, Processor and Producer/Processor licensees do not have a tax liability to LCB. They are not required to report their monthly sales to the Finance Tax and Fee Group and should discontinue submitting paper reports to the Finance Tax and Fee Unit. Producer, Processor and Producer/Processor licensees are required report their data to CCRS.
Retail licensees are required to submit their monthly Retailers Sales and Excise Tax by email to cannabistaxes@lcb.wa.gov.
Questions?
Technical Support
For technical assistance with the CCRS application, contact the LCB IT Service Desk directly at 360-664-1776 or servicedesk@lcb.wa.gov
Non-Technical Questions
For issues or questions about licensing, such as updating the email for a license, contact Licensing Customer Service at customerservice@lcb.wa.gov
For traceability policy questions contact the Examiners unit at examiner@lcb.wa.gov
For compliance questions, contact your Enforcement Officer or Cannabis Consultant at cannabisenf@lcb.wa.gov
Cannabis Tax and Fee Unit (not for Producer/Processors) cannabistaxes@lcb.wa.gov or call 360-664-1789